Please find below the Terms and Conditions on which Elm Skin Clinics provides service to its patients.
Please ensure that you have read and fully understood them prior to booking any consultation or treatment.
If you have any queries, please feel free to contact us by telephone on 07925 594433 or via email at [email protected].
Patient Terms & Conditions
- Full payment (less any booking fee paid) is due at the time that treatment is carried out. We accept cash, debit, credit card or bacs. If payment is not made or received then we reserve the rights to instruct a solicitor to obtain the funds which the patient owes. The patient will be liable for all costs incurred.
- During your free consultation, it will have been explained to you that you may need more product, e.g. dermal fillers to achieve your desired result. We will endeavour to give you an estimate of your treatment options.
- If you have a Botox/Bocouture treatment and it does not meet your expectations, it will have been explained in your initial consultation that every patient is different and that what may work for one patient may not for another. Elm Skin Clinics are required to practice safely and cannot keep injecting more product. No refunds will be given if the treatment does not meet your expectations.
- Face to face consultations are required before all Botox/Bocouture treatments, and patients will need to schedule an appointment for treatment.
- Please note: that we only treat over 18’s and that you may be required to verify your age with Photo I.D. to comply with The Botulinum Toxin and Cosmetic Fillers (Children) Act 2021.
Booking Fee Policy
The following booking fees are required by all new patients, and by existing patients who have in the past broken an appointment without giving 7 days notice.
Fillers and Anti-wrinkle Injections – £30
All other Treatments and Consultations – £30
These fees must be paid immediately on requesting an appointment. I cannot hold appointments without a booking fee due to the large amount of late cancellations. Your appointment can only be confirmed when I have received your deposit. If your booking fee and appointment has not been confirmed by me within 24 hrs please contact me at [email protected] or telephone 07925 594433, otherwise your appointment will be given to another patient.
You can make your payment using the button at the bottom of the website, or if the button is not functioning for any reason by requesting that I send an invoice to your email address. Booking fee payments can also be made by cash at the clinic, or by bacs. I do not accept cheques nor payment currently over the telephone.
Appointment Cancellation Policy
- I require at least 7 days notice of an appointment cancellation
- Booking fees will not be refundable for anyone who has previously cancelled without giving 7 days notice
Treatment Appointments
- You can put the booking fee of £30 towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your appointment, the booking fee will be refunded to you upon request. This can take up to 10 working days to be credited back to your card.
- If you need to cancel or rearrange your appointment, the booking fee can be refunded upon request as long as you give me 7 days notice. Cancellations within 7 days are not refundable
Consultation Appointments
- Consultations at Elm Skin Clinics are free. Consultation appointments are standalone appointments (usually 30 minutes) in which the patient and consultant discuss treatment but none is carried out.
- I do, however, take a £30 booking fee at the point of booking a consultation appointment.
- The £30 booking fee is then refunded to you upon request as long as you attend your appointment. This can take up to 10 working days to be credited back to your card.
- If you need to cancel or rearrange your appointment, the £30 can be refunded upon request as long as you give me 7 days notice. Cancellations within 7 days are not refundable.
- You can also keep the £30 on your account with me as credit towards future treatments.
Refusal of Treatments
- Elm Skin Clinics reserve the right to refuse treatment where Esther deems it inappropriate for any reason and her decision is final in this regard.
- Please note that we do not provide treatments for anyone aged under 18 years.
- Elm Skin Clinics reserve the right to refuse treatment to any patient who repeatedly cancels appointments without 7 days notice, whether a booking fee has been received or not.
Act of God
- Elm Skin Clinics does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.
- If Elm Skin Clinics chooses to cancel a clinic due to an Act of God then it is not liable for any loss resulting to the patient as a result of this cancelled clinic. Elm Skin Clinics will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of patients for that clinic have been affected, this will be made free of additional charge.
Covid 19 Policies
Covid 19 Policy for Elm Skin Clinics – last updated 26.06.2020 by Esther Mutch
- Patients will be sent the Covid 19 Policy prior to their appointment so they are aware of the extra precautions being taken within the clinic or they will be directed to this webpage in an email.
- Hand sanitizer will be available in the reception area as you come in. Patients must either use the hand sanitizer or wash their hands with liquid soap.
- All paper and reading material from the waiting area, including promotional leaflets will be removed.
- Chairs/ tables in the waiting area will be cleaned between patients.
- Surfaces, counters, the couch, door handles, card terminals, taps, tablets and any touch points will be cleaned between patients.
- Patients should try to make payments via a bank transfer. This will help minimise contact time in clinic.
- Payment is acceptable by cash, card or bank transfer.
- Patients should try not to use the toilet when possible to minimise cross infection. If used, this will be thoroughly cleaned between patients.
- Patients will be taken directly into the treatment room on arrival if possible.
- Patients should wait in their car until they are called into the clinic in person or by text.
- No circulating fans will be used.
- Ideally future bookings should be made via the telephone/electronically, not when face to face at the appointment.
- A patient Covid 19 pre-appointment wellness questionnaire will be sent electronically. If this is not completed and sent back, it may result in the appointment being rescheduled/cancelled/delayed.
- Additional information has been added to the confirmation messages to prompt the pre-appointment questionnaires to be filled in and sent back.
- Patients are advised on the confirmation messages that in the absence of returning their completed questionnaires their treatment may be rescheduled/cancelled/delayed.
- Treatment information sheets will be paperless and sent electronically when necessary.
- Online virtual consultations using GDPR protected software are available for non-prescription consultations.
- Consent forms, appointment records and medical history forms are now all paperless and electronic.
- Appointments will be managed to allow for adequate spacing between patients for sanitisation of the treatment room and other areas.
- Appointments will be staggered ensuring patients are not waiting or crossing in the reception area.
- A generous amount of time for each treatment will be scheduled to try not to overrun.
- Additional unscheduled treatments will not be added on or performed.
- There will be no walk-in patients. Only those with an appointment will be able to come into the clinic.
- Patients should not attend the clinic with friends, family or children. They will not be able to accompany the patient or wait in the waiting room. They should remain in the car.
- Please do not call in to the clinic to make an appointment or to purchase products. These can be posted out to patients or collected when they attend their appointment.
- Please do not arrive early or late for your appointment. The time is allocated for your treatment and cleaning afterwards. If you are late this may lead to your appointment being rescheduled/cancelled/delayed.
- Patients should wear a mask for additional protection. Please bring your own mask if possible. If unable, one will be provided.
- For lower face treatments where patients will be required to remove their masks, please wait until the practitioner has put on extra PPE before they prompt you to take your mask off.
- Patients should not attend their appointment with shopping or excess belongings.
- There is a “No handshake” policy in clinic.
- Industry representative visits will be discouraged.
- Contact will be limited in communal areas.
- Temperature screening will be carried out on arrival using a non-touch thermometer. Patients will not be treated if their temperature is over 37.3⁰
- There will be a 15-day restriction on treating patients who have travelled overseas, across the UK or have attended and event.
- Each patient will be risk assessed when their pre-appointment wellness questionnaire has been returned. If the appointment cannot then go ahead, the patient will be informed.
- Patients should not attend if feeling unwell, has unwell members in their household, has a temperature or any other symptoms of Covid 19.
- The treatment couch will only have disposable couch roll on it.
- There will be no blankets or any non-disposable cover for the patient.
- All unnecessary items will be disposed of using NHS England COVID-19 waste management standard operating procedure.
- A foot operated bin will be used for disposal.
- Disposable tork roll will be used to dry hands, or non-reusable towels.
- Risk assessments will be carried out for each treatment.
- There will be adequate PPE suitable for carrying out each individual treatment.
- Standard infection control precautions (SICPs) will be used at all times, for all patients.
- Gloves, plastic aprons and gowns involved in treatment will be single-use, as per SICPs, and safely disposed of after each patient procedure.
- Eye protection and visors will be cleaned and sanitised after each treatment.
Website Terms and Conditions
Use of this website is subject to the following terms
- The content of the various pages of this website is for general info and use only. Materials and any offers may be subject to change without notice.
- Use of any info or on this site is entirely at the viewer’s risk, for which we shall not be liable. It shall be your responsibility to ensure that any product, service or info available throughout this website meets your specific needs.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. You acknowledge that such information and materials may contain errors and inaccuracies, and we expressly exclude liability for any such errors and mistakes to the full extent allowed by law.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You are prohibited copying these materials other than by the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed are acknowledged on the site.
- Unauthorised use of this website may give rise to a claim for damages and be a criminal offence.
- From time to time this website may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked site (s).
- Your use of this website and any dispute arising out of such use of the site is subject to the laws of England and Wales.
